FAQ

Frequently asked questions

Warranty

What kind of warranty will I get with my repair?


There is 6 months warranty on replacment parts if the parts stop working, not working as it should. After few testing and find the problem, we can replace the fualty parts for free. Remember that you would need to have your repair invoice with you when you return your device for repair.




What happes if I take my repaired device to another shops or touched with somewher else?


There is 6 months warranty on replacment parts and all our parts come with our warranty sticker, so your warranty will void if our sticker get damage or break by someone else. We suggest you, bring back your device to our store if you think something is wrong on that or parts are not working fine.




Can I have a refund if i change my mind?


For any purchase in shop or online, we will refund as long as the pakaging is not opened and damaged and not used. If the item is fualty, we exchange that to another one but If there is no more any of that item in stock, we will give you store credite to buy anoter item with same amount.





Booking

How can I book to get fixed my device?


Easiest way, bring your device to our store and ask our technicians to get your device fixed in shortest time. We will do your job as soon as we can Or just go the "Instant Quote" page and find your problem then book your time and date whenever is free Or call or Email us for booking however you don't need to book.




Can I change my booking or bring my devices with no appointment?


Certainly. Any time contact or email us to make an appointment or change your booking time.




How long does my repair take?


It depends devoves and it's really different for every devices. Please give us a call for exact time. Example : Replace iPhone screens takes 20 mins . Replace Samsung screens takes around an hour




Do I have to back up my personal data befor bring my devices for repair?


As all informations saved on the sensitive chip motherboard, it is hard to say that 100% we do guarantee your personal data. So there is no any guarantee to save data during repair. We suggest you back up everything on iClould (Apple devices) or google account (Android Devices) or copy your personal data on computer befor bring your device for repair. We can say for replace fualty parts like screen, charge port, battery you don't have to do back up. But for water damage or smashed phones there is NO guarantee to save data.




Do I need to make an appointment?


Generally no, however it is best to call ahead and make sure we have the correct model, colour parts in stock for your device. We keep a large range of parts in store at all time, however if you have a more obscure model or brand we may need to order the parts, which usually takes 1-2 business days.