Warranty & Returns

Used & Refurbished Devices

Used and refurbished devices carry 3 months limited warranty from the purchase date.
In the unusual event that something does go wrong, we request that you initially rule out that a software fault or bug has not caused the issue, in a lot of cases modern smartphones and tablets experience software issues that are usually resolved with a simple software upgrade or restore from your actual device if this does not resolve the issue please contact our team or visit our store where you purchased your device.  

All our used devices are unlocked and fully tested to make sure all features working perfectly. So we suggest you test all functionals before leaving our stores. 

What does not warranty cover: Warranty does not cover physical damage such as cracks(Screen & LCD Display), dent, smashed or liquid damaged also not covering consumable parts like charging port, battery, cameras, and buttons and also any problem what happens to the logic board(PCB) if faulty or wrong charger cable/AC adapter has been used on the device. The warranty also not cover any software problem or personal data. 

What does warranty cover: Warranty does cover parts which are not working as it should or stopped working by itself.  For example some points of the touch screen not working. 

Returning the device when there are no faults
In the event that a device has no given faults. However, you wish to return the device for another reason a 15% restocking fee will apply.
The device must be in the exact condition it was purchased in and returned with any supplied box or accessories.
 

Note: If there is any physical damage a repair fee may apply.

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Repair Warranty Policy

Please make sure you check your device on pick up before you leave our store to make sure the device issue is fixed and you’re happy with the service. No further claim is accepted if you leave the shop without checking. 

Our warranty ONLY covers the faulty parts which have been changed or repaired by our technicians.​


All our repairs come with 6 months warranty on parts only. Warranty does NOT cover and void if part cracked/smashed/water damaged or Broken LCD accidentally or by customer( LCD might get damaged without damaging screen(Glass). In the unfortunate event that you have an issue, please re-visit us to rectify the problem as we cannot accept warranty claims that have been fixed elsewhere and remove our warranty sticker without our consent. We do not accept any responsibility for the loss of your personal data and urges customers to make sure all data is backed up before submitting the unit for repair.

Note: All repair devices hold in our stores for only 90 days and then will recycle if not pick up. 

Return & Exchange Policy

***NO REFUNDS UNLESS PRODUCT IS FAULTY***

There will NOT be any refund for the change of mind. We only offer store credit for the product amount as long as the packaging is NOT opened and the item has NOT been used.

Note: Products must be returned in the original packaging in a saleable condition. After receiving the returned products Mobile Pro Fix will issue a refund within 7 days through the method of payment that was used for the order. 

We offer a replacement or refund for any genuinely faulty products within 48 hours only from the purchase date and time if the product not working properly. T&C applies.

Note: No Refund for physical, liquid, or installation damage. 

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General Warranty Policy

All parts and accessories sold by Mobile Pro Fix may have a limited warranty.

 

Warranty periods are as follows:

All phone, laptop, computer parts might have 6 months warranty. T&C

 

Original brand accessories have 1 Year warranty.  T&C

 

Electrical accessories do NOT have any warranty. 

 

All Batteries have only 6 months of limited warranty. T&C

 

You may check out the other product warranties with the seller at the time of purchase.

Note: Warranty covers any faults and defects in the product, however does not include physical, liquid, or installation damage or fault of use.

 

Any warranty will be void if such an issue is found.

 

Please contact us if there is any problem with your purchase, parts, or accessories, once we have approved the return you can ship the items or take them to our stores. 

A: Shop 3/464 South Pine Rd, Everton Park QLD 4053

E: service@mobileprofix.com.au

     sales@mobileprofix.com.au

P: 07 350 570 25

M: 0415 052 156

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